Focus on speed of response
Colors of customer circles will tell you which client requires your attention.
Solve customer cases quickly and efficiently
Use built-in tools to provide a swift service. See what customers are typing in before they send it and answer common questions quickly with pre-made responses.
Scroll up to see the history of previous chats
You can easily access previous chats by scrolling up during a chat. This will provide the context necessary to resolve customer cases.
Make tickets the first step towards 24/7 support
Customers will be able to contact you through tickets even if your chat is not available. You will respond to all the questions as soon as you get back online.